MasterCard to Eliminate Signatures

MasterCard has announced that in the US and Canada, it will no longer require signatures on credit card transactions.  (PINs will continue to be required on debit card transactions.)   MC says that this will be more convenient for the customer and that it will rely on other (unnamed) mechanisms and processes for security.  Let us look at some.

First, many issuers use computer aided mechanisms to detect fraudulent use by looking at such clues as location and other patterns of use.  Most of us have had calls from our banks checking on the legitimacy of activity.

In theory, the required signature resists fraudulent use of lost or stolen cards.  In practice, not so much.  Even when clerks reconciled the signature on the check to the one on the card, it was an imperfect mechanism.  In modern systems, where no one really reconciles the signature, the best that the mechanism can do is to permit the consumer to recognize disputed items that he really did sign. However, for the most part, issuers simply accept the word of the consumer that a transaction is fraudulent.  The signature does not come into play. 

The best way to resist the fraudulent use of lost or stolen cards is to check that a proffered card has not been reported lost or stolen.  This works well in the US and Canada, where most transactions take place on line.  In countries where many transactions take place off line, PINs are used. 

American Express CEO, Kenneth Chennault told President Obama that Am Ex detects many fraudulent transactions within 60 seconds by sending a notification of use to the consumer’s mobile or e-mail in real time. 

Bank of America and others resist fraudulent use by permitting the consumer to turn the card on and off using an app.  Again, works well where most transactions are on line. 

Android, Apple, and Samsung Pay resist fraudulent use by simply taking the card out of the transaction and substituting a digital token for the credit card number.  Lost mobile phones resist fraudulent reuse with PINs for security and biometrics, e.g. facial and fingerprint recognition, for convenience. 

On line merchants have never had the benefit of signatures but  can resist fraud by using PayPal or other proxies instead of accepting credit cards at check out.  Where the merchants cooperate and the consumer uses Ámerican Express at checkout, AmEx will prompt the user for a one-time-password sent to the users mobile.  This protects the merchant, the consumer and AmEx.  All of these resist “card not present” fraud. 

Only the brands and issuers really know how necessary and effective signatures and PINs are: they take the risk when they are not required.

The fundamental vulnerability in the retail payment system is the credit card number in the clear on the magnetic stripe.  Remains a risk to merchants and issuers but is only a nuisance to the consumer. 

In short, the future is mobile, tokenized, cordless, contactless, signature and Pin less, and secure. 

Compromise of Credit Card Numbers

Recently FireEye published an intelligence report stating that a previously unknown cybercrime group has hacked into numerous organizations in the retail and hospitality sectors to steal an estimated 20 million payment cards, collectively worth an estimated $400 million on the "cybercrime" black market.

To a near approximation, all credit card numbers more than a few months old are public. The market price has dropped to pennies. We are all equally targets of opportunity. That any one of us has not been a victim of fraud is mere chance. They have so many that they simply cannot get to us all.

The brands are at fault for marketing a broken system, one that relies upon the secrecy of credit card numbers but which passes them around and stores them in the clear. Their business model is at risk. They have technology, EMV, tokenization, and checkout proxies, but the first is too slow for many applications and they are not promoting the other two to merchants or consumers.

Issuers take much of the fraud risk. They are attempting, with some short run success, to push this to the merchants.  However, with merchants and consumers, they share in the risk of our broken system.

As the referenced report suggests, bricks and mortar merchants, particularly "big box" retailers and hospitality,  are finding that both issuers and consumers are blaming them for the disclosure of the numbers. Issuers are charging back fraudulent transactions. and suing merchants for the expense of issuing new cards after a breach. Their systems are being penetrated and numbers ex-filtrated wholesale. Point of sale devices are being compromised, or even replaced, to capture debit card numbers and PINs. These are used to produce counterfeit cards.  Some of these are used to,purchase gift cards or get cash at ATMs. Merchant brands have been badly damaged by bad publicity surrounding breaches. While most of these merchants can resist compromise, there are more than enough to guarantee that some will fall. Merchants can reduce fraudulent transactions by preferring mobile, EMV cards, and by checking cards, signatures, and IDs but all but the first slow the transaction and inconvenience the customer.

Online merchants are the target of all kinds of "card not present" scams and take the full cost of the fraud. While it will not stop the fraud, the online merchants can both protect themselves and speed up the transaction by not accepting credit cards and using only proxies like PayPal, Visa Checkout, Apple Pay, and Amazon.

While, at least by default, consumers are protected from financial loss from credit card fraud, the system relies heavily upon them to be embarrassed by it.  At least on court has agreed to hear evidence as to whether or not consumers as a class are otherwise damaged when their card numbers are leaked to the black market.

All this is by way of saying that as long as anyone accepts credit card numbers in the clear, we will be vulnerable to their fraudulent use. There are now alternatives and we need to promote them, not simply tolerate them. Think numberless, card-less, and contact-less.

On Resisting Payment Fraud

A recent report suggested that credit card numbers captured by malware installed on point of sale devices at hospitality sites, including twenty at  Starwood Property Group hotels, are being used in fraudulent transactions.  The Verizon Data Breach Incident Report (DBIR) confirms that point of sale devices at hospitality sites frequently leak credit card numbers.

But there is no shortage of compromised credit card numbers; their street price is approaching a dime a dozen. It is too late to address fraud by  keeping credit card numbers secret. We need a new strategy, similar to those being promoted by American Express and described by Ken Chenault at President Obama's Conference at Stanford University.

Chenault told the conference that by confirming every card transaction to the customer's mobile, they are able to detect fraudulent transactions within sixty seconds. This is just one example of how we can use the mobile to resist fraud.

American Express also confirms transactions by e-mall. In order not to overwhelm the mailbox, the customer can set thresholds. One switch is the "card not present" switch. If as expected mobile transactions and EMV cards drive fraud to CNP then the ability to detect fraud early, for example, before goods are shipped, will be key to,resisting fraud.

We need a strategy that relies not on secrecy but on feedback. The default should be that the subject of a record be notified of any change or query to that record, that the owner of every account be notified of every transaction. The digital,networks not only make this possible but cheap enough to be efficient.

Needless to say, the lobby of the credit reporting industry that is empowered by law to charge the consumer for telling him about the content of and activity to,his record will resist this strategy. Legislation will be required to change this but it is essential to to resisting application fraud.

On the other hand, American Express and its competitors are embracing it. Even bankers are embracing it. My little three branch community bank uses SMS to notify me intra-day of all large (as defined by me) transactions to my account.

Eventually competition and efficiency will force most enterprises to adopt these tactics. You can make it strategic rather than merely tactical